Privacy Policy

At Luminous Landscape LLC, we value the trust you place in us when choosing high-quality outdoor lighting. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, purchase our products, or interact with our customer service team regarding returns and warranties.

1. Information We Collect

To provide excellent service and fulfill your lighting orders, we collect the following types of information:

  • Identity Data: Name, business name (if applicable), and professional title (for contractors/installers).

  • Contact Data: Billing address, shipping address, email address, and phone numbers.

  • Financial Data: Payment card details and billing information (processed securely through our third-party payment processors).

  • Transaction Data: Details about the products you purchased, order numbers, SKU details, and your communication history with us.

  • Technical & Support Data: Photos or videos provided for RGA (Return Goods Authorization) requests, damage claims, or warranty verification.

2. How We Use Your Information

We use your data to manage our relationship with you, specifically to:

  • Process Orders: Ship fixtures, transformers, and components to your location.

  • Manage Returns & Refunds: Authenticate RGA requests and process refunds to your original payment method.

  • Verify Warranty Claims: Review photos and purchase history to determine eligibility for replacements under our Landscape Lighting Warranty.

  • Coordinate Shipping: Share your contact details with freight carriers for heavy/fragile shipments to ensure proper delivery inspection.

  • Customer Support: Communicate updates regarding delayed shipments, product recalls, or installation disclaimers.

3. Sharing Your Information

We do not sell your personal data. We only share information with third parties necessary to run our business:

  • Shipping & Freight Carriers: To deliver your orders and coordinate specialized truck freight deliveries.

  • Payment Processors: To securely handle credit card transactions.

  • Manufacturers: When processing a specific warranty claim that requires manufacturer-level intervention or direct replacement shipping.

  • Professional Installers: If you request a referral or if coordination is needed for a complex project (with your consent).

4. Data Security

We implement industry-standard security measures to protect your information. Because our products include electrical components and professional-grade LED systems, we ensure that any technical data you provide (such as photos of your wiring or transformer installation) is used strictly for support and troubleshooting purposes.

5. Your Rights and Choices

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections to inaccurate shipping or billing data.

  • Opt-out of marketing communications while still receiving essential transactional emails (order confirmations, RGA updates, etc.).

6. Important Disclaimers

  • Installation Data: Information provided to us regarding your contractor or installer is used solely to verify warranty eligibility and is not shared for marketing purposes.

  • Freight Documentation: Information noted on delivery receipts (damage notations) is shared with freight carriers to facilitate claims as outlined in our Freight Damage Claim Policy.

7. Changes to This Policy

Luminous Landscape LLC reserves the right to update this Privacy Policy at any time to reflect changes in our business practices or legal requirements. We encourage you to review this page periodically.

8. Contact Us

If you have questions about this Privacy Policy or need to discuss a return, freight claim, or warranty issue, please contact us.