At Luminous Landscape LLC, we are committed to providing high-quality outdoor lighting products and excellent customer service. If you need to return an item, please review the policy below to ensure a smooth return process.

30-Day Return Window

Customers may request a return within 30 days of the original purchase date.

To be eligible for a return:

• The item must be unused

• The item must be in new condition

• The item must be in its original packaging with all components included

• The product must not have been installed, wired, or modified

Returns requested after 30 days from the date of purchase will not be accepted.

Return Authorization Required (RGA)

All returns require a Return Goods Authorization (RGA) prior to sending the product back.

To request a return authorization, please contact Luminous Landscape LLC with the following information:

• Order number

• Product name or SKU

• Reason for return

• Photos (if the item is damaged or defective)

Returns sent without an approved RGA number may be refused or returned to sender.

Non-Returnable Items

The following items cannot be returned:

• Installed or used products

• Custom or assembled items

• Special order products

• Opened electrical components that have been installed or wired

• Power supplies or transformers showing signs of installation

• Clearance or final sale items

Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 4 days of delivery.

To process the claim quickly, please provide:

• Photos of the product

• Photos of the packaging

• Photos of the shipping label

Once verified, Luminous Landscape LLC will replace the item or issue a refund at our discretion.

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Incorrect Items

If we ship the wrong item or incorrect quantity, please notify us immediately. We will arrange for the correct item to be shipped and provide instructions for returning the incorrect product.

Standard Returns

Returns that are not due to damage, defect, or fulfillment error may be subject to:

• 25% restocking fee

• Original shipping costs are non-refundable

• Customer is responsible for return shipping costs

Returned items must arrive in new, resalable condition. Products that show signs of installation, damage, or missing components may not qualify for a refund.

Return Shipping

Customers are responsible for all return shipping costs unless the return is due to:

• Shipping damage

• Defective product

• Order fulfillment error

We recommend using a trackable shipping service when returning items. Luminous Landscape LLC is not responsible for returns lost or damaged in transit.

Refund Processing

Once the returned item is received and inspected:

• Returns are typically processed within 5–10 business days

• Refunds will be issued to the original payment method

• Processing times may vary depending on the payment provider

Exchanges

If you need a different product, we recommend placing a new order and submitting a return request for the original item.

This allows us to ship the replacement product faster and avoid project delays.

Installation Disclaimer

We strongly recommend verifying your entire order before scheduling installation.

Luminous Landscape LLC is not responsible for labor costs, contractor fees, or installation expenses resulting from delayed shipments, product returns, or replacements.

Policy Updates

Luminous Landscape LLC reserves the right to update or modify this return policy at any time without prior notice.

Freight Damage Claim Policy

Luminous Landscape LLC

Because some lighting fixtures, transformers, and components are heavy or fragile, certain orders may ship via truck freight carriers. Proper inspection of freight shipments is extremely important.

Freight Inspection Requirement

All freight shipments must be inspected at the time of delivery before signing the delivery receipt.

Customers must:

• Inspect all cartons for visible damage

• Verify the total number of cartons received

• Note any damage or shortages directly on the delivery receipt

• Have the driver acknowledge and sign the notation

Failure to document damage on the freight bill at the time of delivery may result in the carrier denying the claim.

Concealed Damage

If damage is discovered after delivery:

• Notify Luminous Landscape LLC within 48 hours

• Retain all packaging materials

• Provide photos of the product and packaging

We will assist in filing a freight claim when possible; however, claims not reported within the required timeframe may be denied by the carrier.

Refusing Freight

If a shipment arrives with severe visible damage, customers should:

1. Refuse the shipment

2. Note the reason for refusal on the delivery receipt

3. Contact Luminous Landscape LLC immediately

Freight Liability

Once a shipment is signed for without damage notation, the freight carrier considers the shipment accepted in good condition.

For this reason, Luminous Landscape LLC cannot guarantee reimbursement for freight damage claims that were not documented at delivery.

Contractor / Installer Responsibility Policy

Luminous Landscape LLC

Our lighting products are often installed by contractors, electricians, or landscape professionals. Proper installation is critical for product performance and warranty eligibility.

Professional Installation Recommended

Many products sold by Luminous Landscape LLC, including transformers, electrical components, and lighting systems, should be installed by qualified professionals.

Improper installation may result in:

• Product damage

• Electrical hazards

• Reduced product lifespan

• Voided manufacturer warranty

Responsibility for Installation

Luminous Landscape LLC is not responsible for installation errors made by contractors, electricians, or installers.

Examples include but are not limited to:

• Incorrect wiring

• Improper voltage selection

• Overloaded transformers

• Incorrect fixture placement

• Water intrusion due to improper installation

Pre-Installation Product Inspection

All products should be inspected prior to installation.

Installing a product constitutes acceptance that the product was received in proper condition.

Products that have been installed, wired, mounted, or modified cannot be returned unless confirmed defective.

Labor Costs

Luminous Landscape LLC does not reimburse labor costs, contractor fees, or installation expenses associated with:

• Product replacement

• Warranty claims

• Shipping damage

• Order errors